LIZE CREATIONS undertakes to guarantee the items sold for a period of 2 years from the date of purchase indicated on the invoice. The manufacturer's warranty is intended to cover even defects due to the use of the Customer. This warranty will enable the Customer to enjoy a more complete protection against any defects and / or damages in relation to the legal guarantee.
The guarantee is made in the form of a free repair service during the 2 years following the purchase. The shipping costs are borne by the Customer.
The defects concerned are those of accessories (buckles, pressure knobs and nails).
Discoloration of the fabric is not part of the manufacturer's warranty for the reason that excessive exposure of fabric items to the sun is naturally prone to discoloration which is irreversible. Unlawful damage (tears, burns, holes and cuts, stained or scuffed leather or fabric) is also excluded from the manufacturer's warranty.
Legal warranty of conformity and guarantee of hidden defects
The products sold on the Site are subject to the conditions of legal guarantee of conformity (article L 211-4 et seq. Of the Consumer Code) and the guarantee of hidden defects (articles 1641 and 1648 of the Civil Code). All warranties are excluded in case of natural wear and tear of the product, defects and damage from external sources or due to improper use, improper use, negligence or lack of maintenance by the Customer.
- Article L211-4 of the Consumer Code
The seller is obliged to deliver goods in conformity with the contract and is liable for defects of conformity existing at the time of issue (...).
- Article L211-5 of the Consumer Code
To comply with the contract, the property must:
(1) Be fit for the customary use of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities which he has presented to the buyer in the form of a sample or a model;
- present the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or present the characteristics defined by mutual agreement by the parties or be specific to any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted.
Article L211.7 Consumer Code
Any defects in conformity which appear within six months from the date of issue of the goods shall be presumed to exist at the time of issue, unless proven otherwise.
The seller may combat this presumption if it is not compatible with the nature of the property or the lack of conformity invoked.
Article L211-9 Consumption Code
In case of lack of conformity, the buyer chooses between the repair and the replacement of the property. However, the seller may not proceed according to the choice of the buyer if this choice entails a cost manifestly disproportionate with regard to the other modality, taking into account the value of the property or the importance of the defect. It is then obliged to proceed, except in impossibility, according to the modality not chosen
By the buyer.
Article L211.10 Consumer Code
If the repair and replacement of the property are impossible, the buyer can return the property and return the price or keep the property and return part of the price.
The same faculty is offered to him:
1 ° If the solution requested, proposed or agreed pursuant to Article L.211-9 can not be implemented within one month following the buyer's claim;
(2) Or if this solution can not be without major inconvenience for the latter in view of the nature of the good and the use it seeks.
The resolution of the sale can not however be pronounced if the lack of conformity is minor.
Article L211-12 Consumer Code
The action resulting from the lack of conformity is prescribed by two years from the delivery of the property.
Article L211-13 Consumer Code
The provisions of this section do not deprive the buyer of the right to exercise the right resulting from defects that are prohibited by Articles 1641 to 1649 of the Civil Code or any other contractual or extracontractual action recognized by the law.
Article 1641 of the Civil Code: The seller is liable for the hidden defects of the thing sold which make it unsuitable for the use for which it is intended, or which so diminishes this use, that the buyer would have Not acquired, or would have given a lesser price if he had known them.
Article 1648, paragraph 1, of the Civil Code: The action resulting from the crippling defects must be instituted by the purchaser within two years from the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, on pain of foreclosure, within one year after the date on which the seller can be discharged from apparent defects.
Return and refund of defective or non-compliant products
Any return or refund requested by the Customer involving the legal guarantees of conformity or hidden defects must remain in the form of explanatory letters and must be sent to LIZE CREATIONS by post, with acknowledgment of receipt, to the following address: 81 rue du Temple , 75003 PARIS.
After verification of the defect or nonconformity of the returned item, LIZE CREATIONS will exchange or refund the Customer the full price of the item (s) concerned, return shipping costs, If the return relates to the entire order.